1. Customers place orders through the platform or offline, notifying the freight forwarder to pick up the goods at a specified location.

4. Once arrangements are made, the driver begins the pickup process, collecting the goods at the designated location.

2. The shipper schedules a pickup time with the logistics company.

5. After pickup, a pickup receipt is generated and provided to the shipper as proof of pickup.

3. The sender provides information about the shipment, including the weight, dimensions and packaging method to facilitate logistical arrangements and whether a forklift or a specific type of truck is required.

1. Customers confirm the delivery method, specifying if the goods should be delivered to the door, and provide the delivery address.

3. The delivery personnel bring the goods to the designated address, and the customer confirms the receipt. A signature is recorded on the delivery receipt.

2. After customs clearance, the logistics team schedules the delivery with the customer, arranging it for the specified time.

4.In case of damaged goods, customers are instructed to contact us and initiate the claims process with the insurance company.

1. In international freight, it's also necessary to schedule pickups for arranging shipments

2. Prepare export documents, including commercial invoices, packing lists, customs declarations, and export licenses.

3. Proceed with customs clearance and arrange for international shipping methods such as air, sea, or land transportation after customs approval.

1. First, consider the type of your goods. In the case of oversized or dangerous goods, look for a service provider that specialises in handling such goods.

2. Evaluate 2-3 service providers by comparing factors such as price, service quality, and timeliness.

3. Examine the professionalism of the company and review its qualifications and accreditations.

1. Upon discovering damaged goods, preserve evidence immediately, including pickup/delivery receipts, photos, and chat records.

2. ​Then contact the service provider as soon as possible to give the relevant evidence and advice on how to proceed.

3.Check the terms of the contract with the service provider and check the terms of the claim in case of breakage.

4. If the goods are insured, contact the insurance company to initiate a claim, submitting the necessary evidence for the claims process.

5.If the above steps do not resolve the issue, legal recourse may be pursued.

Whether you can pick up and deliver goods on weekends depends on the policy of the service provider and the needs of customers, different logistics companies, freight forwarders, courier companies, have different working hours.

Some companies work all year round, on weekdays and holidays. It mainly depends on the business model.JMD has one day off on weekends, and the rest of the time depends on the customer's demand to decide whether to work overtime or not.

For those searching for seamless sea freight from China or competitive shipping costs per kg, JMD is your go-to choice. Our international shipping services prioritize convenience and efficiency, simplifying your logistics.
Opt for JMD to experience smooth global logistics, secure deliveries, and cost-effective customs clearance. With our unparalleled expertise, your goods will traverse the globe seamlessly.